Kid & pet friendly
RETURNS
Unlike buying, you can now return items as your life changes.
We make returns as simple as possible.
Free returns after 2 yearsThe average person keeps a sofa for only a few years. We don't want you to have old worn out furniture, so we offer free returns after only 2 years.Try something else insteadPlace a new order and we can deliver it the same day we pick up your return.We pick upDon’t worry about shipping labels or moving trucks. Our teams are available to pcik up and transport 7 days a week.Frequently asked questions
How does it work if I need to move?
We can help make the move easy for you!
Provide us with at least one week's notice before your move and we can transport the items between your current and new place on the same day. Same day moving fees vary by season and with the frequency of your moves. Most moves only cost between one and three times your monthly subscription.
If you prefer to move items yourself, you still need to let us know where and when you will be moving them. We can provide instructions for taking the pieces apart for easy transport and assembly at the new location.
Move requests, including self-moves, can be submitted directly through your Pivot Account
Provide us with at least one week's notice before your move and we can transport the items between your current and new place on the same day. Same day moving fees vary by season and with the frequency of your moves. Most moves only cost between one and three times your monthly subscription.
If you prefer to move items yourself, you still need to let us know where and when you will be moving them. We can provide instructions for taking the pieces apart for easy transport and assembly at the new location.
Move requests, including self-moves, can be submitted directly through your Pivot Account
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